![]() In a January 2021 official Teleperformance video for TP Cloud Campus, they talk about how they use “AI to monitor clean desk policy and fraud” by looking at camera feeds from their remote workers. On its website, the company says that its TP Cloud Campus software, which lets employees work from home in more than 19 markets, can do the same kind of monitoring. The problem is not limited to the people who work for Teleperformance in Colombia. Their concerns show a trend related to the pandemic that has privacy and labor experts worried: As more and more people do their jobs at home, some companies are pushing for more digital monitoring of their employees to make up for the lack of supervision that comes with working from home. She said that the extra surveillance tools have not yet been put in place.Īll of the workers spoke on the condition of anonymity because they were not allowed to talk to the media. She said that her boss told her that if she didn’t sign the document, she would be taken off the Apple account. AutoNews360 looked at a copy of the contract. The worker said that she signed the contract because she didn’t want to lose her job. “I really don’t like it.” We don’t have a place to work. “The contract lets them keep an eye on what we do, but also on our families,” said a Bogota-based Apple employee who was not allowed to talk to the press. More than 380,000 people work for Teleperformance around the world, including 39,000 in Colombia. The contract lets AI-powered cameras in workers’ homes be used to keep an eye on them, analyze their voices, and store information about their family members, including children. ![]() Six Colombian employees of Teleperformance, one of the largest call center companies in the world whose clients include Apple, Amazon, and Uber, said they were worried about the new contract, which was first given out in March. ![]() Workers at one of the biggest call centers in the world said that more monitoring would invade their families’ privacy at home.Īn investigation by AutoNews360 found that call center employees in Colombia who work for some of the biggest companies in the United States are being pressured to sign a contract that lets their employers put cameras in their homes to watch how well they do their jobs.
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